Service Degradation - Monitoring

Minor incident SMS Notify V2 Binds SMS API MMS DLR Postbacks/Webhooks Dash Notify Website Binds SMS API MMS DLR Postbacks/Webhooks Phone Notify PTSN Bridge Inbound Outbound Numbers Service Website Postbacks/Webhooks Phone Verify API PAV API Client Admin portal
2025-12-19 08:00 AM EST · 9 hours, 33 minutes

Updates

Resolved

We are pleased to confirm that the issues which affected some of our services are now resolved. We’re sorry that this happened and a full root cause analysis will take place.

We pride ourselves on delivering the highest quality of service, and when our performance monitoring identifies that we are not meeting our usual high standards, we take immediate action, as we did in this case.

Should you have any questions, please contact your account manager or contact our support team.

December 19, 2025 · 05:04 PM EST
Issue

We are pleased to confirm that the issues which affected some of our services are now resolved and we are actively monitoring the situation.

Should you have any questions, please contact your account manager or contact our support team.

December 19, 2025 · 10:16 AM EST

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